Shipping policy

📦 Shipping Policy — Game Knights LLC

Thank you for shopping with Game Knights! We work hard to package orders safely and ship them quickly so your items arrive ready for adventure.

📮 Processing Times

  • Orders are processed within 1–3 business days.

  • Orders placed after 3 PM may begin processing the next business day.

  • Weekend or holiday orders will process on the next business day.

If we experience unusually high order volume (such as during product releases or holidays), processing times may increase slightly.

🚚 Shipping Methods & Rates

We offer standard shipping throughout the United States.

Shipping rates are based on:

  • Weight of items

  • Package size

  • Customer location

  • Real-time rates from USPS, UPS, or other carriers

Free local pickup is available at our store:
📍 2100 Hall Ave, Marinette, WI 54143

📦 Packaging

We take great care in protecting your order:

  • Trading cards ship in bubble mailers or sturdy boxes.

  • Board games and collectibles ship in padded boxes with protective fill.

  • Fragile items receive extra packaging.

📬 Tracking

All shipped orders include tracking information.
You will receive a tracking email as soon as the label is created.

🌍 Shipping Locations

At this time, we ship only within the United States.

 

🕵️ Lost, Damaged, or Missing Packages

If your order arrives damaged or is missing items:

We will work quickly to resolve the issue.

Lost packages:
Once a package is handed to the carrier, they are responsible for delivery.
We will help file a claim if your package is lost in transit.

❗ Non-Returnable Shipped Items

Certain products cannot be returned after shipping:

  • Opened trading card products (packs, boxes, bundles, etc.)

  • Digital goods

  • Event tickets/entries

  • Perishable items

Unopened items may be eligible for return — see our Refund Policy.

📧 Contact

Have questions about shipping?
Email us anytime at gameknightsmarinette@gmail.com